About CIA Insurance

With head office premises in the Midlands, CIA Insurance currently services landlord, motorbike, commercial, household and holiday travel insurance clients throughout the UK, and is now considered one of the top Landlord Insurance brokers in the UK.

We pride ourselves on delivering an unrivalled customer service thanks to the dedication of our experienced and knowledgeable staff, and we’re always working hard to ensure that we identify the most suitable product to suit your needs – all at very competitive prices. Our close associations with many of the UK’s leading insurance providers allows us the opportunity to underwrite policies at rates exclusive to CIA – you won’t find them anywhere else.

Although we like to talk to our customers to ensure we are able to offer them our most appropriate products and best rates, our website also allows our customers to buy their insurance directly online.

The Financial Conduct Authority

CIA Insurance Services is an independent insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA). Ref. 309407.

You can contact the FCA directly on 0800 111 6768, or visit their website, to check on our status or for further information.

What to do if you have a complaint

We strive to offer a first-class customer service every single time, however if you are not entirely satisfied with our service then please write to the Customer Services Manager, CIA Insurance Services, Boughton Leigh House, Brownsover Road, Rugby, Warwickshire, CV21 1AW.

If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).

Your right to compensation

CIA Insurance Services is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.

Payment for our services

CIA Insurance will typically be paid a commission by the insurer for arranging your policy. You will be charged a fee when the policy commences, at renewal, when mid-term adjustments are made (including the replacement of lost certificates) and if you cancel the policy before the end of the term of the policy.