What to do if you have a complaint

We strive to offer a first-class customer service every single time, however if you are not entirely satisfied with our service then please write to the Complaints Manager, CIA Insurance Services, Boughton Leigh House, Brownsover Road, Rugby, Warwickshire, CV21 1AW.

If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).

Your right to compensation

CIA Insurance Services is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations.

This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.

Payment for our services

CIA Insurance will typically be paid a commission by the insurer for arranging your policy. You will be charged a fee when the policy commences, at renewal, when mid-term adjustments are made (including the replacement of lost certificates) and if you cancel the policy before the end of the term of the policy.

GEO Underwriting
Pen Underwriting

Our people

At CIA, we pride ourselves on delivering unrivalled customer service and we couldn’t do that without the dedication of our people.

Our UK based advisors collectively have over 20 years of expertise in the world of insurance, so you can trust that you and your policy are in the right hands. Our team go above and beyond to ensure that you come away with the best insurance product to suit your needs, at the most competitive price available.

Home selling secrets

Amina was very helpful in sorting out my landlord’s insurance and spotted an error in my cover which helped reduce my premium.

First time landlords

We are first time landlords and you gave good advice and the process was easy and good value.

A pleasure to deal with

A pleasure to deal with, the lady on the phone was a credit to her company.