Are tenants responsible for cleaning outside windows?

Understanding who is responsible for cleaning outside windows in a rental property is essential, so you might be asking: Are tenants responsible for cleaning outside windows? If there is no clear understanding or miscommunication, it can often be a point of contention between the landlord and the tenant.

It is not always clear-cut and depends on several factors, including the tenancy agreement, property type, and practical considerations such as accessibility. This comprehensive guide will explore these factors and answer other key questions, such as: can a landlord charge for window cleaning? So, who is responsible for window cleaning – landlord or tenant? Let’s find out.

Factors to determine who is responsible for window cleaning – landlord or tenant?

As outlined above, several factors will determine whether tenants are responsible for cleaning outside windows. These are listed below and explained in further detail.

The tenancy agreement

A tenancy agreement is not mandatory, but it is highly recommended and super beneficial for both parties involved. A tenancy agreement will prevent disputes by clearly stating what the tenant is and isn’t responsible for. It will also state what the landlord is and isn’t responsible for. This should end the debate about who is responsible for window cleaning – landlord or tenant by clearly stating the answer.

Window accessibility and property type

Who is responsible can change depending on the type of property. This is often dictated by how accessible the windows are. 

Bungalows or ground floor flats

In these types of buildings, windows are typically easily accessible, so cleaning the outside windows is generally straightforward. As it requires very minimal equipment and is typically safe, usually, tenants are responsible for cleaning outside windows in this scenario.

Multi-story buildings

Tenants will not be able to easily access the upper-floor windows, and cleaning the outside windows will require professional cleaning services. This point is further highlighted in high-rise buildings.

Houses of multiple occupancy (HMOs)

In HMOs, where multiple tenants share communal areas, landlords often take responsibility for exterior maintenance, including window cleaning, to ensure consistency and safety across the property.

Health and safety 

Health and safety are major factors when considering whether tenants are responsible for cleaning outside windows. Window cleaning – landlord or tenant – must be carried out safely. This means completing it in line with the health and safety regulations, such as Work at Height Regulations 2005.

Landlords should not ask tenants to carry out window cleaning if it involves working at height and they do not have the proper equipment or training required. This can even be the case for two-story houses, where the person cleaning the window needs a ladder. Landlords are responsible for hiring professional window cleaners who are insured and are fully trained.

What happens if the cleaning isn’t done?

There can be several negative consequences if the responsibility of window cleaning is neglected. For example, dirty windows can reduce the property’s attractiveness, losing its appeal to future tenants. It might also upset the neighbours.

Grime can build up on the windows, creating further problems such as damage to the frames or glass. This could result in costly repairs. Dirty windows can also generate health problems for those living in the property.

If tenants are responsible for cleaning outside windows and they fail to fulfil that responsibility, landlords should communicate with the tenant and reference the tenancy agreement. If the issue continues, the landlord should arrange professional cleaning. Landlords need to document all communication with the tenant and save any invoices related to the cleaning.

Can a landlord charge for window cleaning?

If the tenant has neglected to clean the windows, and it is their responsibility, then a landlord can charge for window cleaning. This forms part of the responsibility whereby a tenant needs to leave the property with the windows in the same condition as they found them at the start of the tenancy.  

Practical tips for landlords

It’s vital to do everything possible to ensure clarity and avoid disputes. A positive landlord and tenant relationship is essential. To do their best and ensure this happens, landlords should: 

• Draft a clear tenancy agreement
• Consider the property type
• Ensure open communication
• Hire professionals when needed
• Maintain records

Whether it’s addressing can a landlord charge for window cleaning or navigating window cleaning landlord or tenant disputes, transparency and communication are essential. By following best practices, landlords can maintain their properties, protect tenant relationships, and ensure compliance with UK regulations.

Having landlord insurance will also make life easier for landlords when unexpected circumstances occur. To compare landlord insurance quotes, contact us at 01788 818 670 today to find out more, or get a quote online.