Read our most frequently asked questions listed below. To narrow down your search try selecting a specific category or if you cannot find the answer you are looking for please do not hesitate to contact us.
Do I need a tenancy agreement?
Most of our insurers ask for a direct tenancy agreement to be in place for a minimum of 6 months.
As a general rule, you can expect to need to have a tenancy agreement in place before being permitted to take out any kind of landlord insurance. Nonetheless, it is advisable to consult the small print of your contract and ask questions of the insurer before purchasing.
What if my tenant works but also receives benefits?
Does the type of tenant I have in my property affect my policy?
All policies are quoted and proposed on a variety of different factors, one of those being the tenant type. If the current tenants situation changes and they become a different tenant type you will need to make us aware.
What does the term "tenant type" mean?
Tenant type refers to the tenants current situation, for example, if they are in full time work they would be classed as Professionals, if they pay the majority of the rent with benefits they would be classed as DSS. Other tenant types include Students, Asylum Seekers, Housing Association and Retired.
Amina was very helpful in sorting out my landlord’s insurance and spotted an error in my cover which helped reduce my premium.
We are first time landlords and you gave good advice and the process was easy and good value.
A pleasure to deal with, the lady on the phone was a credit to her company.